Quick answers before you apply
If your question is about a live file, put the tracking reference in the subject when you contact us.
Can my employer apply for me?
No. This service is for individuals only. An employer, agency or relative cannot order an ICRR on someone else’s behalf here.
When does the 12-day or 5-day clock start?
When the file is complete: application, accepted KYC documents, and payment. A rejected photo pauses the clock.
What is the difference between Basic and Priority?
Basic is £179.99 and 12 days. Priority is £189.99 and 5 days. Same identity checks and email delivery. Priority is the faster queue only.
Can I get a refund?
Yes. If you are not happy, we offer a full refund within 10 days of the order. The only thing you have to do is speak with live chat during business hours.
Can I upgrade later?
No. Choose the route before you start. Queues are not merged and we cannot move a live Basic file into Priority.
Will every employer accept the report?
Hiring bodies and visa posts decide. Read their written list first. If they name a specific national police certificate, an ICRR may not be enough.
What ID can I use?
A passport photo page, or a national ID card (front and back), or a driving licence (front and back). The number on the form must match the document.
What counts as proof of address?
An electricity bill, water bill or bank statement from the last three months. The name and address must match what you typed on the form. Council tax, mobile bills and screenshots of apps are not accepted on this form.
Why two selfies?
One shows you holding the same ID you uploaded. The other is your face only so we can compare likeness without the document covering your features.
How do I get the report?
By email to the address on your application. We do not post a paper copy unless that extra is confirmed on the file.
Do you send the report to my recruiter?
No. It goes to you. You choose who to forward it to.
Is checkout secure?
The site uses TLS. KYC images belong to your file. See the privacy notice for how we use and keep them.
I live outside the UK. Can I still apply?
Yes, if you can complete the form in English and upload the documents listed. Delivery is by email.
What if my name has changed?
Use the name on the photo ID you upload. If the receiving body also wants evidence of a name change, keep that ready to send them separately — it is not collected on this form.